Refund policy

At Velora Veils, we want you to be completely satisfied with your purchase. If you need to make a return, please review our policy below.

Returns & Exchanges

• You have 14 days from receiving your order to request a return.
• Items must be unworn, unused, with tags, and in their original packaging.
• Sale items and gift cards cannot be returned.
• To request a return, contact us at info@veloraveils.com. Please use the email address veloraveil@outlook.com temporarily.
  
• If approved, we’ll provide a return shipping label and instructions.

Damages & Issues

Please check your order upon arrival. If it’s damaged, defective, or incorrect, contact us immediately so we can resolve the issue.

Refunds

• Once we receive and inspect your return, we’ll notify you of approval.
• Approved refunds are processed within 10 business days to your original payment method, excluding shipping costs. 
• If you haven’t received your refund after 15 business days, please contact us.

For any questions, reach out to info@veloraveils.com. Please use the email address veloraveil@outlook.com temporarily.